Privacy Policy

NeuraSea (hereinafter "we") values user privacy and data protection. This Privacy Policy explains how we collect, use, store, protect, and share information in the course of providing our distributed LLM training platform, GPU/CPU cloud servers, enterprise token distribution platform, and GEO content optimization services.

By using our website, console, API, or related services, you acknowledge that you have read and understood this policy. If you use this platform on behalf of your enterprise or organization, you should ensure you have the appropriate authorization and comply with your organization's data governance and compliance requirements.

1. Information We May Collect

During your use of the platform, we may collect or process the following information based on specific functional needs:

• Account information: username, email, phone number, login method, verification status, account status, etc.;
• Organization and permission information: organization, groups, roles, quotas, tokens, model and feature permission configurations, etc.;
• Service and configuration information: model channels, API configurations, training task parameters, node selection, GEO site configurations, etc.;
• Usage and runtime information: request time, model and node information, task status, consumed quotas, error codes, IP address, device and browser information, etc.;
• Business communication information: contacts, phone numbers, emails, inquiry content, contracts and reconciliation information, communication records, etc.;
• Other information you voluntarily submit.

The specific scope of collection depends on the features you enable, the services you select (cloud servers / training platform / token platform / GEO), deployment method, and integration approach.

2. Purpose of Information Use

We use relevant information primarily for:

• Providing account login, identity verification, permission management, and security validation;
• Completing training task scheduling, API request forwarding, model invocation, node delivery, usage statistics, quota management, and billing display;
• Providing console management, channel governance, model governance, task orchestration, log auditing, and operational monitoring;
• Troubleshooting, performance optimization, abuse prevention, anomaly detection, and ensuring platform and customer business security;
• Providing business consultation, technical support, customer success, private deployment, and contract fulfillment;
• Meeting legal and regulatory requirements, audit requirements, or rights claims and dispute resolution needs.

3. Third-Party Services

When you access third-party model services, cloud vendor resources, object storage, OAuth login, email, SMS, payment, CDN, or other external capabilities through the platform, relevant requests and necessary information may be transmitted to the corresponding third party based on your configuration.

How third-party services handle relevant information is governed by their own terms of service, privacy policies, and data policies. Please carefully select and configure third-party services based on your business and compliance requirements.

4. Information Storage and Protection

We take reasonable technical and administrative measures to protect information security, including identity authentication, access control, least privilege, network isolation, transmission encryption, key and credential management, log auditing, vulnerability management, and anomaly monitoring.

For private deployment or dedicated node delivery scenarios, data storage location, operations boundaries, backup strategies, network ingress/egress, and security responsibilities may be executed according to the deployment plan, contract, or technical documentation confirmed by both parties.

5. Information Sharing and Disclosure

We will not proactively share your information with unrelated third parties except in the following circumstances:

• Authorization has been obtained from you or your enterprise;
• Necessary to fulfill third-party model invocation, cloud resources, login, payment, email, and other services you have selected;
• Required by laws, regulations, regulatory requirements, or lawful requests from judicial or administrative authorities;
• Necessary to protect the legitimate rights, personal safety, and property security of the platform, users, third-party service providers, or the public;
• Otherwise agreed upon by both parties in contracts, orders, or other written documents.

6. Your Rights

Subject to legal and regulatory requirements, contractual agreements, and system security requirements, you may request to query, correct, or delete your personal information, or manage your accounts, tokens, task records, and business configurations.

Information management for internal members of enterprise customers should typically be handled through the enterprise or organization's administrator first; if platform assistance is needed, please contact us through the contact information displayed on this website.

7. Cookies and Local Storage

To provide basic functions such as login state persistence, language and theme preferences, and page caching, this website may use cookies, LocalStorage, or similar technologies. You can manage these through browser settings, but disabling related capabilities may affect the normal use of some features.

8. Minor's Information

This platform primarily serves enterprises, organizations, and developers, and does not provide dedicated services to minors. If you are a minor, please use related services with the consent and guidance of a guardian.

9. Policy Updates

We may update this Privacy Policy based on business changes, technical adjustments, legal and regulatory requirements, or compliance needs. Updated policies will be published on this page and take effect from the date of publication or as otherwise specified.

10. Contact Us

If you have questions about this Privacy Policy, personal information protection, or data security matters, please contact us via business email at contact@neurasea.com.